Refund policy
Refund & Return Policy
At Vistariona, customer satisfaction is important to us. We offer a clear and straightforward return and refund process for eligible orders shipped within the United States.
30-Day Return Policy
We accept returns within 30 days from the date of delivery.
To be eligible for a return, the product must be:
In its original condition
Unused and unworn, where applicable
In its original packaging
Complete with all accessories, manuals, tags, and components originally included
Accompanied by proof of purchase or order confirmation
Products that have been damaged through misuse, improper handling, modification, or normal wear and tear may not qualify for a return.
How to Request a Return
To start a return, contact our customer support team at:
Email: limaislam00009999@gmail.com
Phone: +1 508-625-6040
Please provide your order number, the item you wish to return, and the reason for the return.
Once your return request has been reviewed and approved, we will provide you with return instructions and, when applicable, a prepaid return shipping label.
Items returned without first requesting a return may not be accepted.
Return Method
Returns are accepted by mail.
Approved returns should be sent according to the instructions provided by our customer support team.
Our return location is:
Vistariona
2723 Logan St
Dallas, TX 75215
United States
Please do not send products to the return address before receiving return authorization and instructions from us.
Return Shipping Cost
We offer free return shipping for eligible returns within the United States.
For approved returns, Vistariona will provide a prepaid return shipping label or equivalent return instructions at no additional cost to the customer.
Restocking Fee
We do not charge any restocking fees for eligible returns.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide your order number and photos or other relevant information showing the issue when requested.
After reviewing the request, we may provide a replacement, exchange, or full refund at no additional cost.
Exchanges
We accept exchanges for eligible products within the 30-day return period, subject to product availability.
To request an exchange, contact us at limaislam00009999@gmail.com.
If the requested replacement is unavailable, we may issue a refund to the original payment method instead.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method.
Refunds are generally processed by Vistariona within 5 business days after the returned item has been inspected and approved.
After the refund has been issued, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been processed or shipped may be cancelled.
If the order has already been shipped, you may return the product after delivery according to this Refund & Return Policy.
Non-Returnable Items
Certain products may not be eligible for return where required for health, hygiene, safety, customization, or other product-specific reasons.
Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase.
Gift cards, if offered, are non-returnable.
Contact Information
For questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Vistariona
2723 Logan St
Dallas, TX 75215
United States
Email: limaislam00009999@gmail.com
Phone: +1 508-625-6040
Website: https://vistariona.com/